Each file undergoes a rigorous quality assurance process to ensure the premium standard of our digital mockups.

Due to the digital nature of our products, all sales are final once the download link has been provided. We do not offer refunds under any circumstances, as digital files cannot be returned and can be instantly accessed.

This industry-standard policy exists to protect our intellectual property, prevent potential misuse, and maintain our pricing structure.

In exceptional cases of technical incompatibility that prevent proper file usage, please contact us at hello@gallerywallmockups.com with detailed information about the specific issue. While we cannot guarantee technical compatibility across all systems — a responsibility that remains with the buyer prior to purchase — our support team may offer guidance when possible. Please note that technical support does not constitute grounds for a refund.

This policy allows us to continue creating exceptional design assets in a sustainable way, ensuring ongoing investment in new high-quality mockups for our creative community.